INTRODUCTION

Organizations are experiencing rapid changes which are creating several challenges to modern administrators. Most notably is the need for administrators to absorb more workload and improve the quality of output. This course will equip you with precise strategies which will lift your productivity and efficiency to new levels. You will also develop and practice a variety of behavioral competencies which will help you gain the needed relations. Finally, this course will provide you with highly needed technical competencies skills.

COURSE OBJECTIVES
By the end of the course, participants will be able to:
• List the administrator challenges in the 21st century to be proactively ready for them
• Combine the efficiency and effectiveness concepts for higher productivity
• Develop technical competencies to enable professional advancement
• Apply administrator’s soft skills to stand out of the crowd
• Use professional business writing techniques in internal and external communication

WHO SHOULD ATTEND?

• Administrators,
• office managers,
• personal assistants
• and any member of the general staff wishing to improve their personal skills and challenge themselves to excel in their mission at the office.

TARGET COMPETENCIES

• Self-management
• Effective communication
• Time management
• Problem solving
• Teamwork
• Organizing
• Planning
• Information Management

COURSE OUTLINE

• Administrator challenges of the 21st century
  • Being a talent
  • The changes in the psychological contract
  • Seeing through obstacles
  • Adaptability and change
  • Gaining credibility
  • Taking the initiative
  • Embracing a positive attitude
  • Customer relation
• The productivity equation
  • Productivity definition
  • Effectiveness versus efficiency
  • Signs of inefficiencies at your office
  • Simplification of work processes
  • Best practices to be more productive
• Administrator soft skills
  • Self-leadership
    • Personal SWOT analysis
    • Reactive versus proactive
  • Effective communication:
  • Types of communication
  • Communication barriers
    • Listening skills
    • Time management:
    • Time wasters
    • Setting priorities
  • Solving office problems (and turning them into opportunities)
    • Types of problems
    • Problem solving techniques
  • Working as a Team
  • Technical competencies of the modern administrator
    • Criteria of an administrator
    • Competency explained
    • Core competencies versus technical competencies
    • Administrator’s technical competencies:
      • Task planning
      • Organizing work and meetings
      • Information management
      • Utilization of office technologies
    • Efficient business writing skills
      • Definition of business writing
      • Setting emails, letters and memos in context
      • Applying modern writing techniques
      • Responding to different email/memo scenarios
      • Promoting clarity in writing and avoiding any miscommunication

VENUE:
• DUBAI, UAE
• CAPE TOWN, SOUTH AFRICA
• MAURITIUS
• TANZANIA
• NAIROBI, KENYA
• KUALA LUMPUR, MALAYSIA

REGISTRATION:
To register for this course please apply online at: www.dotrid.com/apply-online or complete and forward our nomination form obtainable via email from: info@dotrid.org or call +27215519023, You can also send an inquiry via:

WhatsApp:+27 604 253 288.
IMO: +27 604 253 288.
Telegram: +27 604 253 288.

COURSE DATES:
6-10 MAY, 2019
8-12 JULY, 2019
2-6 SEPT 2019
7-11 OCT, 2019
4-8 NOVEMBER 2019
2- 6 DEC 2019

YOUR TRAINING INVESTMENT

The cost of your course depends on factors including the number of delegates, specific requirements and the location of your training.

Dotrid International Training Institute will provide a detailed and competitive quote following your initial enquiry.